Who we are

Fimiola Property Care ("we", "us") is a property care company providing cleaning, maintenance, repairs and building services across London and Kent. You can contact us at info@fimiola.com or 07352 019500.

What data we collect

When you use our website forms (quote request, booking, cleaning quote, contact), we may collect:

Your name
Email address
Phone number
Postcode and property address
Property details (type, size, service required)
Any additional notes or access instructions you provide

Why we use your data

We use the information you provide to:

Prepare and send quotes and estimates
Confirm and manage bookings and appointments
Contact you about your enquiry or booking
Carry out the service you requested

Our use of your data is based on your request (contract) and our legitimate interest in providing the service you asked for.

Cookies and Google Ads tracking

Our website uses cookies, including Google Ads conversion tracking (Google tag AW-18285260292), to measure how visitors find us and which enquiries come from our advertising. We implement Google Consent Mode v2: advertising and analytics cookies are blocked until you accept them via our cookie banner. You can change your cookie choice at any time — your preference is stored on your device.

How long we keep your data

We keep enquiry and booking data for as long as needed to provide the service, plus a reasonable period afterwards for records and tax/accounting purposes (typically up to 6 years for financial records). Quote-only enquiries that don't progress are retained for up to 12 months.

Your rights under UK GDPR

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your personal data
Object to or restrict certain processing
Withdraw consent for cookies/marketing at any time
Lodge a complaint with the ICO (ico.org.uk)

To request access to, correction of, or deletion of your data, email info@fimiola.com and we'll respond within one month.

Sharing your data

We do not sell your data. We only share it where necessary to provide your service (for example, with the cleaner or tradesperson assigned to your job) or where required by law. Our website and customer management tools process data on our behalf as data processors.

Privacy Policy