Terms of Service

About these terms

These terms apply to the cleaning, maintenance, repair and building services provided by Fimiola Property Care ("we", "us") across London and Kent. By requesting a quote or booking a service, you agree to these terms.

Quotes and pricing

Online estimates are ballpark guides based on the details you provide. The final price is confirmed before work begins, following a site assessment or detailed brief. We will not start chargeable work without your confirmation of the agreed price.

Bookings

Bookings are confirmed once we have agreed the date, time and price with you. Saturday slots are subject to availability for end of tenancy, deep cleaning and Airbnb turnover services.

Cancellations & deposits

A 20% deposit is required to confirm a booking. Cancellations more than 48 hours before the booking: deposit refunded. Within 48 hours: deposit retained. See "Completion, Sign-off and Complaints" below for full details.

Completion, Sign-off and Complaints

1. At the end of every job, the customer or a nominated representative (for example a letting agent or landlord) must attend a walk-through of the property at the agreed finish time.
2. Any items raised during the walk-through will be corrected during the same visit, before sign-off.
3. The customer or representative signs off the job (on paper or digitally). Once a job has been signed off, it is accepted as completed to the customer's satisfaction and no re-clean, refund or partial refund will be given.
4. If nobody attends the walk-through within 15 minutes of the agreed finish time, the job will be treated as signed off on the basis of our time-stamped photo report. In that case only, missed items must be reported in writing with photos within 24 hours of completion. We may return to re-clean those specific items. No refunds are given.
5. We are not responsible for pre-existing damage, permanent stains, wear and tear, mould damage, or areas we could not access.
6. Deposits: a 20% deposit is required to confirm a booking. Cancellations more than 48 hours before the booking: deposit refunded. Within 48 hours: deposit retained.
7. The balance is payable on sign-off.
8. Nothing in these terms affects your statutory rights.

Liability

We carry public liability insurance. Our liability for any damage caused during a job is limited to the cost of repair or replacement. We are not liable for pre-existing defects or issues not caused by our work.

Contact

Questions about these terms? Email info@fimiola.com or call 07352 019500.